Terms and Conditions of Sale
TEK DOGWEAR S.R.L. — General Terms and Conditions of Sale of the Neverhome Dogwear dealer portal (tekdogwear.com). Version 2.1 of 15 September 2026.
1. Scope and parties
1.1 These Terms govern all sales concluded through the portal tekdogwear.com (the "Portal") between TEK DOGWEAR S.R.L., registered office Via Caravaggio 2/B, 20832 Desio (MB), Italy, share capital EUR 10,000.00 (EUR 2,500.00 paid up), Companies Register of Monza e Brianza REA MB-2808029, VAT number and tax code 14805410967, certified email tek-srl@pec.it (the "Seller"), and the professional resellers holding a VAT number admitted to the Portal (the "Dealer").
1.2 The Portal is reserved to businesses buying for resale in the course of their trade. Consumer protection rules, including the right of withdrawal, do not apply.
1.3 Access to the Portal is subject to the Seller's approval. One account corresponds to one legal entity and VAT number. The Dealer is responsible for the custody of its access credentials and for every order sent with them.
1.4 The Dealer accepts these Terms once, when its account is opened, through the personal link sent by the Seller. The Seller records the name and email of the person accepting, the date and time, the IP address, the version of the Terms and the clauses specifically approved, and sends a confirmation by certified email. That acceptance governs every subsequent order, including orders entered by the Seller on the Dealer's behalf, unless a new version of the Terms is accepted.
2. Prices
2.1 Prices shown on the Portal are net of VAT, in euro, per piece, according to the price list the Seller assigns to the Dealer's category. VAT is shown separately in the cart and in all documents.
2.2 The "retail price" shown next to each item is the recommended retail price, VAT included, and is not binding. The Dealer sets its resale prices freely and independently.
2.3 The Seller may change prices at any time. The prices applying to an order are those stated in the order confirmation or in the order proposal signed by the Dealer.
3. Minimum order, boxes and ordering channels
3.1 In the In Stock channel items are sold by complete boxes, with the size breakdown shown on each product page, minimum one box per item. The Seller may, at its discretion, accept different quantities requested in writing.
3.2 The minimum value of each order is EUR 500.00 net of VAT, calculated on goods only, shipping excluded.
3.3 In the Pre-order channel the Dealer books goods in production, in the quantities stated, for delivery on the date notified when the campaign closes. Pre-order availability is not guaranteed until the order is concluded.
4. Formation of the contract
4.1 An order sent by the Dealer through the Portal is a purchase proposal and does not bind the Seller.
4.2 The Seller reviews the order and may amend quantities, apply discounts per line or per order, set the payment terms and the bank transfer due date, and, where agreed, the share of goods delivered on consignment under Article 8. The Seller then sends the Dealer the order conditions in full.
4.3 The contract is concluded:
- (a) for In Stock orders without consignment goods, other than the Dealer's first order: when the Seller sends its written order confirmation;
- (b) for the Dealer's first order, for every Pre-order and for every order including consignment goods: when the Dealer signs the order proposal electronically through the personal link received by email. The proposal is valid for 14 days; after that date it lapses and the goods are released.
4.4 Concluded orders cannot be amended by the Dealer. Any change requires the Seller's written acceptance.
4.5 For each electronic signature the Seller records the signatory's name, role and email, the date and time, the IP address, the browser, the version of the Terms and the clauses approved.
5. Payment
5.1 Payment is made exclusively by bank transfer to the account stated in the order confirmation, quoting the order number. Card, PayPal and other payment methods are not accepted for dealer orders, even if offered by the platform.
5.2 The payment terms and the bank transfer due date are set for each order and stated in the order confirmation or in the signed order proposal. Where the terms provide for payment in advance, goods are shipped once the transfer has been credited.
5.3 The Dealer uploads the bank transfer receipt through the link included in the order confirmation.
5.4 The Dealer may not set off or withhold any amount unilaterally.
5.5 Goods delivered on consignment are paid as set out in Article 8.
6. Late payment
6.1 If payment is not made by the due date, late payment interest under Italian Legislative Decree no. 231 of 9 October 2002 accrues automatically, without formal notice, at the ECB reference rate plus eight percentage points, together with the fixed sum of EUR 40.00 as compensation for recovery costs under Article 6 of that Decree. Late payment does not give rise to any penalty.
6.2 In case of late payment the Seller may suspend deliveries in progress and declare the Dealer to have lost the benefit of the payment term on subsequent orders, requiring payment in advance.
7. Penalty — Pre-orders only
7.1 If the Dealer cancels a concluded Pre-order, or fails to collect Pre-order goods by the delivery date notified when the campaign closes, the Dealer shall pay a penalty of 30% of the net value of the goods concerned, as an agreed estimate of the loss caused by goods produced or committed to order, without prejudice to compensation for further loss.
7.2 No penalty applies to In Stock orders. A concluded In Stock order may be cancelled only with the Seller's written consent.
8. Consignment
8.1 For Dealers authorised by the Seller, an order may provide that part of the goods, stated line by line, is delivered on consignment, under the Framework Consignment Agreement, which forms an integral part of these Terms.
8.2 The share of consignment goods and the sales reporting frequency are set for each order: monthly (by the 5th of the following month), quarterly (31 December and 31 March) or seasonal (single statement on 31 March).
8.3 Goods reported as sold are invoiced and paid on the terms stated in the order.
8.4 Unsold consignment goods must be returned by 31 March. Goods not returned by that date are deemed sold and are invoiced.
9. Retention of title
9.1 Under Article 1523 of the Italian Civil Code, title to the goods passes to the Dealer only upon full payment of the price. Until then the Dealer keeps the goods with due care and bears the risks from delivery. Consignment goods remain the Seller's property until sold under Article 8.
10. Invoicing
10.1 Sales are invoiced by deferred monthly invoice: for each Dealer a single electronic invoice covering the deliveries of the month, with reference to the related delivery notes, is issued by the 15th of the following month.
10.2 Invoices are sent through the Italian Exchange System (SdI) to the recipient code or certified email provided by the Dealer, who is responsible for their accuracy.
11. Delivery, defects and returns
11.1 Shipping by courier within Italy costs EUR 19.99 plus VAT per order and is free for orders of goods worth EUR 1,500.00 or more net of VAT. Where agreed, the Seller may deliver directly at no charge. Estimated delivery is 10 working days from conclusion of the order; delivery dates are indicative and not of the essence.
11.2 Goods travel at the Dealer's risk from handover to the carrier. The Dealer shall check the integrity and number of parcels on delivery and note any anomaly on the carrier's document.
11.3 Under Article 1495 of the Italian Civil Code, defects must be notified in writing within eight days of discovery, failing which the right lapses, and any claim is time-barred one year after delivery. Visible defects must be notified within eight days of receipt, to claims@tekdogwear.com.
11.4 Returns are accepted only for defective goods or shipping errors, with the Seller's prior written authorisation; there is no self-service return. Returned goods must be intact, in their original packaging, with labels and tags. Refunds are made by credit note only. Returns of unsold goods or for change of mind are not accepted, except consignment goods under Article 8.
12. Limitation of liability
12.1 Except for wilful misconduct or gross negligence, the Seller's liability is limited to the value of the goods concerned. Liability for indirect loss, loss of profit, goodwill or business opportunities is excluded.
12.2 The Seller is not liable for delays or non-performance caused by force majeure, including strikes, transport disruption, supplier delays and acts of public authorities.
13. Display unit on loan
13.1 Display units (floor unit and mannequins) are not for sale. For an order of goods worth EUR 2,500.00 or more net of VAT, the Seller provides the Dealer with a display unit on free loan (comodato d'uso gratuito, Articles 1803 et seq. of the Italian Civil Code), once per Dealer and subject to availability. The delivery note states that the unit is delivered on loan and its reference value.
13.2 The display unit remains the property of the Seller. The Dealer uses it only to display Neverhome Dogwear products in its store, keeps it with due care, may not sell, lend, transfer or pledge it, and bears the risk of loss or damage beyond normal wear and tear.
13.3 The Seller may request the return of the display unit at any time, and in any case when the relationship ends or Neverhome Dogwear products are no longer displayed. The Dealer returns it complete, within 15 days of the request, at its own expense. If the unit is not returned, or is returned damaged, the Dealer pays the reference value stated in the delivery note.
14. Intellectual property and resale
14.1 The Seller's trademarks, designs, images and texts remain its exclusive property. The Dealer may use the images and materials supplied by the Seller only to promote the products in its store and on its own channels, without altering them.
14.2 The Dealer shall not resell the products to operators not authorised for wholesale resale.
15. Confidentiality
15.1 Prices, discounts and conditions reserved to the Dealer are confidential and may not be disclosed to third parties.
16. Governing law and jurisdiction
16.1 The contract is governed by Italian law.
16.2 The Court of Monza has exclusive jurisdiction over any dispute, to the exclusion of any other court.
17. Final provisions
17.1 These Terms prevail over any general purchasing conditions of the Dealer. Any derogation is valid only if agreed in writing.
17.2 The Seller may update these Terms. A new version applies to orders concluded after the Dealer has accepted it; the version applying to each order is recorded in the order.
17.3 If any clause is held invalid, the other clauses remain valid.
17.4 Contacts: orders sales@tekdogwear.com · invoices and payments administration@tekdogwear.com · returns and complaints claims@tekdogwear.com.
Specific approval under Articles 1341 and 1342 of the Italian Civil Code
By a separate and specific acceptance, the Dealer specifically approves the following clauses: 4.3(b) (lapse of unsigned proposals), 4.4 (concluded orders cannot be amended), 5.4 (no set-off), 6.2 (suspension of deliveries and loss of the benefit of the term), 7 (30% penalty on Pre-orders), 8.4 (unreturned consignment goods deemed sold), 9 (retention of title), 11.1 (delivery dates not of the essence), 11.3 (time limits for notifying defects), 11.4 (limitation of returns), 12 (limitation of liability), 13 (display unit on loan: risk, return and payment of its value), 16.2 (exclusive jurisdiction of the Court of Monza).